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Millbrook Awarded Coveted Qualmark Five-Stars

Millbrook has received the official Qualmark™ report confirming the resort’s five-star hotel rating.
 
Qualmark, New Zealand tourism’s official quality mark, rated Millbrook as exceptional’ in its star rating system and praised the resort highly, with specific reference to appearance, physical beauty and cleanliness.
 
Awarded the top ranking for its ‘strong focus on customer service and continual improvement’ and the emphasis placed on team training, Millbrook also earned high praise for an ‘excellent range of recreational equipment’.

Karen Henry, Resort Services Manager said she was overwhelmed with the Qualmark accreditation and delighted to note that Millbrook’s housekeeping team was singled out for special praise.
 
“The quality of the facilities, from the Bob Charles designed golf course to the world class spa, is indisputable,” said the report.
 
“Just two other establishments in the South Island have the five-star hotel rating. It’s incredibly rewarding for the team to know that all the things we passionately believe about Millbrook actually do translate into reality and are experienced by those who visit.
 
“In this fiercely competitive market having five stars beside our name really sets us apart and gives Millbrook the vital edge it deserves.”
  
“The report said our Executive Housekeeper and her team have excellent procedures in place and ensure cleanliness to every part of this expansive property. The Assessors commented on how impressed she was by the strong sense of pride the entire team have in the resort.”
 
Millbrook was also singled out for maximising its physical and historical environment.
 
“This really gives us something to build on,” she said. 
 
To gain the Qualmark, Millbrook underwent an onsite assessment that includes more than 400 quality checks. The assessment criteria look at areas such as cleanliness, safety, facilities, customer service, business operations and more.
 
“The Qualmark silver fern signifies to domestic and international travellers that Millbrook is a professional and trustworthy establishment, which can be relied on to deliver an experience that will exceed expectations,” said Ms Henry.
 
Qualmark is a joint venture between Tourism New Zealand and New Zealand Automobile Association, and is backed by the New Zealand Tourism Industry Association and other leading industry organisations.